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Author Johnston, Robert, 1953-
Title Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Publication Info Harlow : Financial Times Prentice Hall, 2008.
Edition 3rd ed.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 J7  4 WEEK LOAN  AVAILABLE
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Descript 533 p.
Edition 3rd ed.
Note Previous ed.: 2005.
ISBN 9781405847322 (pbk.)
1405847328 (pbk.)
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Author Johnston, Robert, 1953-
Subject Service industries -- Management.
Alt author Clark, Graham, 1949-
Descript 533 p.
Edition 3rd ed.
Note Previous ed.: 2005.
ISBN 9781405847322 (pbk.)
1405847328 (pbk.)
Author Johnston, Robert, 1953-
Subject Service industries -- Management.
Alt author Clark, Graham, 1949-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 J7  4 WEEK LOAN  AVAILABLE

Subject Service industries -- Management.
Descript 533 p.
Note Previous ed.: 2005.
Alt author Clark, Graham, 1949-
ISBN 9781405847322 (pbk.)
1405847328 (pbk.)
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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