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137 results found. Sorted by relevance | date | title .

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KEYWORDS (1-50 of 137)

Highly relevant titles entries 1-1

Mark

How to handle customer complaints : company guide to customer relations and consumer rights.
Moore, Chris.
Epping : Gower Press, 1975.

1975
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5437.3 M8	8 WEEK LOAN	AVAILABLE

Very relevant titles entries 2-131

Mark

AI strategy for sales and marketing : connecting marketing, sales and customer experience
King, Katie, 1967- author.
London, United Kingdom : KoganPage, 2022.

2022
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415 .K52	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415 .K52	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415 .K52	7 DAYS	AVAILABLE

Click to view copies/volumes at all libraries

Mark

The customer experience model
Aliekperov, Adyl, author.
New York : Routledge, Taylor & Francis Group, [2022]

2022
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415.5 .A436	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.5 .A436	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.5 .A436	7 DAYS	AVAILABLE

Click to view copies/volumes at all libraries

4 Mark		Digital customer experience engineering : strategies for creating effective digital experiences Wiedenhoefer, Lars, author. [Place of publication not identified] : Apress, [2021] Access this resource online	2021 EBOOKS

Mark

Digital customer experience engineering : strategies for creating effective digital experiences
Wiedenhoefer, Lars, author.
[Berkeley], California : Apress, [2021]

2021
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415.5 .W54	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.5 .W54	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.5 .W54	7 DAYS	AVAILABLE

Click to view copies/volumes at all libraries

6 Mark		The customer experience model Aliekperov, Adyl, author. London, England : Taylor & Francis Group, 2020. Access this resource online	2020 EBOOKS

Mark

Transform customer experience : how to achieve customer success and create exceptional CX
Villani, Isabella, author.
Milton, Qld : Wiley, 2019.

2019
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415.55 .V55	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.55 .V55	7 DAYS	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.55 .V55	7 DAYS	AVAILABLE

Click to view copies/volumes at all libraries

Mark

Traction : how any startup can achieve explosive customer growth
Weinberg, Gabriel, author.
Great Britain : Portfolio Penguin, 2015.

2015
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HD62.5 .W44	4 WEEK LOAN	AVAILABLE

9 Mark		The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus t Dempster, Craig, author. Hoboken, New Jersey : Wiley, [2015] Access this resource online	2015 EBOOKS

10 Mark		The lean supply chain : managing the challenge at Tesco Evans, Barry, 1945- London : Kogan Page, 2015. Access this resource online	2015 EBOOKS

Mark

The customer-funded business : start, finance, or grow your company with your customers' cash
Mullins, John W. (John Walker)
Hoboken, New Jersey : Wiley, [2014]

2014
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HG4027.6 .M65 2014	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HG4027.6 .M65 2014	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HG4027.6 .M65 2014	8 WEEK LOAN	AVAILABLE

12 Mark		Customer Service New York, NY : Inc., 2014. Access this resource online	2014 VIDEO STREAM

13 Mark		The customer-funded business : start, finance, or grow your company with your customers' cash Mullins, John W. (John Walker) Hoboken, New Jersey : John Wiley & Sons, Inc., [2014] Access this resource online	2014 EBOOKS

14 Mark		Value proposition design Osterwalder, Alexander. Hoboken, New Jersey : Wiley, 2014. Access this resource online	2014 EBOOKS

Mark

The mom test : how to talk to customers and learn if your business is a good idea when everyone is l
Fitzpatrick, Rob
[California] : [Createspace Independent Learning Platform], August 2014.

2014
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415.32 .F58	4 WEEK LOAN	AVAILABLE

Mark

Customer relationship management.
Peelen, Ed, author.
Harlow, England : Pearson, 2013.

2013
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF5415.5 .P44	4 WEEK LOAN	AVAILABLE
BJL Reading Room 1st floor HDC	HF5415.5 .P44	4 WEEK LOAN	AVAILABLE

17 Mark		Lifestyle brands a guide to aspirational marketing Saviolo, Stefania. Basingstoke : Palgrave Macmillan, 2013. Access this resource online	2013 EBOOKS

18 Mark		Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric empl Lipp, Doug. New York : McGraw-Hill, [2013] Access this resource online	2013 EBOOKS

19 Mark		Customer relationship management Peelen, Ed, author. Harlow, England : Pearson, 2013. Access this resource online	2013 EBOOKS

Mark

The end of business as usual : rewire the way you work to succeed in the consumer revolution
Solis, Brian.
Hoboken, N.J. : Wiley, c2012.

c2012
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.32 S6	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.32 S6	8 WEEK LOAN	AVAILABLE

Mark

The new relationship marketing : how to build a large, loyal, profitable network using the social we
Smith, Mari, 1966-
Hoboken, N.J. : Wiley, c2011.

c2011
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5415.55 S6	4 WEEK LOAN	AVAILABLE

Mark

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends,
Metz, Adam.
New York : McGraw-Hill Professional, 2011.

2011
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 M5	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 M5	8 WEEK LOAN	AVAILABLE

Mark

Free : how today's smartest businesses profit by giving something for nothing
Anderson, Chris, 1961-
New York : Hyperion, c2010.

c2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5415 A5	4 WEEK LOAN	AVAILABLE

Mark

Relationship marketing : a consumer experience approach
Baron, Steve (J. Steve), author.
London : SAGE, 2010.

2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5415.55 B2	4 WEEK LOAN	AVAILABLE

Mark

Social network analysis in telecommunications
Pinheiro, Carlos Andre Reis.
Hoboken, N.J. : Wiley, 2010.

2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	384.0688 PIN	UNTIL CLOSING	ASK at the Reading Room

Mark

Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London : Kogan Page, 2010.

2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	658.812 COO	UNTIL CLOSING	ASK at the Reading Room

Mark

Brilliant customer service
Stevens, Debra.
Harlow : Prentice Hall, 2010.

2010
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	658.812 STE	UNTIL CLOSING	ASK at the Reading Room

Mark

Perspectives on increasing sales
Miletsky, Marvin N.
Boston, Mass. ; London : Course Technology/Cengage Learning, 2009.

2009
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5438.4 M6	8 WEEK LOAN	AVAILABLE

Mark

Customer relationship management : concepts and technologies
Buttle, Francis.
Amsterdam ; London : Butterworth-Heinemann, c2009.

c2009
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE

Mark

E-business in the 21st century : realities, challenges and outlook

Hackensack, N.J. ; London : World Scientific Publishing, 2009.

2009
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HF 5548.32 E1	4 WEEK LOAN	AVAILABLE

Mark

The new age of innovation : driving cocreated value through global networks
Prahalad, C. K.
New York ; London : McGraw-Hill, c2008.

c2008
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HD 30.28 P8	8 WEEK LOAN	AVAILABLE

Mark

Smarter selling : next generation sales strategies to meet your buyer's needs - every time
Dugdale, Keith.
Harlow : Financial Times Prentice Hall, 2007.

2007
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5438.25 D8	8 WEEK LOAN	AVAILABLE

Mark

The DNA of customer experience : how emotions drive value
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2007.

2007
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 S5	8 WEEK LOAN	AVAILABLE

Mark

Implementing CRM : from technology to knowledge
Finnegan, David Jesse.
Chichester : Wiley, c2007.

c2007
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 F5	8 WEEK LOAN	AVAILABLE

Mark

Customer relationship management : a databased approach
Kumar, V., 1957-
Hoboken, N.J. : Wiley, 2006.

2006
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 K9	8 WEEK LOAN	AVAILABLE

Mark

Managing global accounts : nine critical factors for a world-class program
Capon, Noel.
Mason, Ohio : Texere/Thomson, c2006.

c2006
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 C2	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 C2	8 WEEK LOAN	AVAILABLE

Mark

Converting customer value : from retention to profit

Chichester : John Wiley, c2006.

c2006
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 C7	8 WEEK LOAN	AVAILABLE

Mark

The handbook of CRM : achieving excellence in customer management
Payne, Adrian.
Oxford : Elsevier Butterworth-Heinemann, 2006.

2006
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 P3	8 WEEK LOAN	AVAILABLE

Mark

Revlutionize your customer experience : Colin Shaw.
Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2005.

2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 S5	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 S5	8 WEEK LOAN	AVAILABLE

Mark

The new marketing conversation : creating and strengthening relationships between buyers and sellers
Stein, Donna Baier.
Mason, Ohio : Thomson, c2005.

c2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 S8	8 WEEK LOAN	AVAILABLE

Mark

Relationship selling sales management
Johnston, Mark W.
Boston, Mass. : McGraw-Hill/Irwin, 2005.

2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5438.25 J7	8 WEEK LOAN	AVAILABLE

Mark

Creating customer delight : the how and why of CRM
Seth, Rakesh, 1958-
New Delhi : Response Books, 2005.

2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 S4	8 WEEK LOAN	AVAILABLE

Mark

Building great customer experiences
Shaw, Colin, 1928-
Basingstoke : Palgrave Macmillan, 2005.

2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 S5	8 WEEK LOAN	AVAILABLE

Mark

Freedom from command & control : rethinking management for lean service
Seddon, John, 1952-
New York : Productivity Press, c2005.

c2005
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	HD 31 S4	4 WEEK LOAN	AVAILABLE

Mark

Customer relationship management : concepts and tools.
Buttle, Francis.
Oxford : Elsevier Butterworth-Heinemann, 2004.

2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE
BJL 5th Floor	HF 5415.5 B9	8 WEEK LOAN	AVAILABLE

Click to view copies/volumes at all libraries

Mark

Culture and positioning as determinant strategy : personality and the business organization.
Ellson, Tony, 1953-
Basingstoke : Palgrave Macmillan, 2004.

2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.13 E4	8 WEEK LOAN	AVAILABLE

Mark

Leading through relationship marketing : how winning organisations leverage stakeholder relationship
Batterley, Richard.
Sydney, N.S.W. : McGraw-Hill Australia, 2004.

2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.55 B3	8 WEEK LOAN	AVAILABLE

Mark

CRM at the speed of light : essential customer strategies for the 21st century
Greenberg, Paul.
New York : McGraw-Hill/Osborne, 2004.

2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 G7	8 WEEK LOAN	AVAILABLE

Mark

Managing customer relationships : a strategic framework
Peppers, Don.
Hoboken, New Jersey : John Wiley & Sons, c2004.

c2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 P4	8 WEEK LOAN	AVAILABLE

Mark

Collaborative customer relationship management : taking CRM to the next level

Berlin : Springer-Verlag, c2004.

c2004
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL 5th Floor	HF 5415.5 C6	8 WEEK LOAN	AVAILABLE

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