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AUTHORS (1-2 of 2)
Anton Jon
1
Mark
  Customer relationship management : making hard decisions with soft numbers.

New Jersey : Prentice Hall, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 ANT  UNTIL CLOSING  ASK at the Reading Room
2
Mark
  Customer relationship management : the bottom line to optimizing your ROI
Anton, Jon.
Upper Saddle River, N.J. : Prentice Hall, c2002.   		c2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 A6  8 WEEK LOAN  AVAILABLE
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