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AUTHORS (1-2 of 2)
Berry Leonard L 1942
1
Mark
  Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
New York : Free Press, 1990.   		1990
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z4  8 WEEK LOAN  AVAILABLE
2
Mark
  Discovering the soul of service : the nine drivers of sustainable business success.
Berry, Leonard L., 1942-
New York : Free Press, c1999.   		c1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 B5  8 WEEK LOAN  AVAILABLE
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