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Foss Bryan
1
Mark
  Consumer insight : how to use data and market research to get closer to your customer
Stone, Merlin, 1948-
London : Kogan Page, c2004.   		c2004
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.834 STO  UNTIL CLOSING  ASK at the Reading Room
2
Mark
  CRM in financial services : a practical guide to making customer relationship management work
Foss, Bryan.
London : Kogan Page, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HG 173 F7  8 WEEK LOAN  AVAILABLE
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