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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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AUTHORS (1-2 of 2)
Raisman Neal A 1947
1
Mark
Embrace the oxymoron : customer service in higher education
Raisman, Neal A., 1947-
[Horsham, Pa.] : LRP Publications, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room 1st floor HDC
q LB 2341 R1
4 WEEK LOAN
AVAILABLE
2
Mark
The power of retention : more customer service for higher education
Raisman, Neal A., 1947-
Columbus, Ohio : Administrator's Bookshelf, 2010.
2010
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL Reading Room Mezzanine
378.16913 RAI
4 WEEK LOAN
AVAILABLE
