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AUTHORS (1-2 of 2)
Schmitt Bernd H
1
Mark
  Customer experience management : a revolutionary approach to connecting with your customers.
Schmitt, Bernd H.
New York : Wiley, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.55 S3  8 WEEK LOAN  AVAILABLE
2
Mark
  Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company
Schmitt, Bernd H.
New York : Free Press, c1999.   		c1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.13 S3  8 WEEK LOAN  AVAILABLE
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