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Author Stevens, Debra.
Title Brilliant customer service / Debra Stevens.
Publication Info Harlow : Prentice Hall, 2010.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 STE  UNTIL CLOSING  ASK at the Reading Room

Descript 187p.
ISBN 0273738070
9780273738077
Click on the terms below to find similar items in the catalogue
Author Stevens, Debra.
Subject Customer relations.
Customer services.
Descript 187p.
ISBN 0273738070
9780273738077
Author Stevens, Debra.
Subject Customer relations.
Customer services.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 STE  UNTIL CLOSING  ASK at the Reading Room

Subject Customer relations.
Customer services.
Descript 187p.
ISBN 0273738070
9780273738077

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