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AUTHORS (1-2 of 2)
Zemke Ron
1
Mark
  Knock your socks off service recovery
Zemke, Ron.
New York : AMACOM, c2000.   		c2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 Z5  8 WEEK LOAN  AVAILABLE
2
Mark
  Service America ! : doing business in the new economy.

New York : Warner Books, 1985.   		1985
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.00973 ALB  UNTIL CLOSING  ASK at the Reading Room
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