LEADER 00000nam 2200193 a 4500 001 3540639586 007 t 008 990203s1998 gw a rb 001 eng 020 3540639586 040 CURLLC 050 4 HD 62.15 Z7 100 1 Zink, Klaus J.,|d1947- 245 10 Total quality management as a holistic management concept :|bthe European model for business excellence. 260 Berlin :|bSpringer-Verlag,|c1998. 300 355p. 650 0 Total quality management.
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