LEADER 00000nam 2200181 a 4500 001 0946655758 003 UkHlHU 007 t 008 000 020 0946655758 040 UkHlHU 050 4 |fq|aHD 62.15 O9 100 1 Ovretveit, John,|d1954- 245 10 Measuring service quality :|bpractical guidelines. 260 Letchworth :|bTechnical Communications,|c1993. 300 116p. 650 0 Total quality management.
|
