HF 5415.33 U6 H3 : Consumer behavior : building marketing strategy / Del I. Hawkins, Roger J. Best, Kenneth A. Coney.; BJL
Consumer behavior : building marketing strategy / Del I. Hawkins, Roger J. Best, Kenneth A. Coney.
BJL
BOOK
2003
HF 5415.33 Y8 P3 : Bought & sold : living and losing the good life in socialist Yugoslavia / Patrick Hyder Patterson.; BJL
Bought & sold : living and losing the good life in socialist Yugoslavia / Patrick Hyder Patterson.
BJL
BOOK
2011
HF 5415.332 C45 B9 : The material child : growing up in consumer culture / David Buckingham.; BJL
The material child : growing up in consumer culture / David Buckingham.
BJL
BOOK
2011
HF 5415.335 H5 : How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.; BJL
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
BJL
BOOK
c2003
HF 5415.335 H6 : Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.; BJL
Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.
BJL
BOOK
c2000
HF 5415.335 J6 : Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.; BJL
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syste
BJL
BOOK
2000
HF 5415.335 K2 : The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy Keiningham and Terry Vavra.; BJL
The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy
BJL
BOOK
c2001
HF 5415.335 M9 : Measuring customer satisfaction : hot buttons and other measurement issues.; BJL
Measuring customer satisfaction : hot buttons and other measurement issues.
BJL
BOOK
c1999
HF 5415.335 N3 : Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't / Mary Naylor and Susan Greco.; BJL
Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't /
BJL
Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.].
BJL
BOOK
2003
Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Will
BJL
BOOK
2001
HF5415.5 .D445 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; BJL
Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan
BJL
BOOK
2021
HF5415.5 .D455 2021 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; Online materials
Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan
Online materials
EBOOKS
2021
HF 5415.5 E2 : Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.; BJL
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.
BJL
The brave new service strategy : aligning customer relationships, market strategies, and business str
BJL
BOOK
c2000
Competing in a service economy : how to create a competitive advantage through service development an
BJL
BOOK
c2003
HF 5415.5 H3 : Harvard business review on customer relationship management.; BJL
Harvard business review on customer relationship management.
BJL
BOOK
2002
HF5415.5 .H474 2015 : What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.; Online materials
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett,
Online materials
EBOOKS
2015
HF 5415.5 H6 : Service level agreements : measuring cost and quality in service relationships.; BJL
Service level agreements : measuring cost and quality in service relationships.
BJL
BOOK
1993
HF 5415.5 H7 : 12 steps to success through services : a complete programme for winning and keeping customers / Barrie Hopson and Mike Scally.; BJL
12 steps to success through services : a complete programme for winning and keeping customers / Barri
BJL
BOOK
1989
HF5415.5 .K363 : The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Kannan with Josh Bernoff.; BJL
The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Ka
BJL