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Author Hill, Nigel, 1952-
Title Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.
Publication Info Aldershot : Gower, c2000.
Edition 2nd ed.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 H6  8 WEEK LOAN  AVAILABLE

Descript 290p.
Edition 2nd ed.
Note Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
ISBN 0566081946
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Author Hill, Nigel, 1952-
Subject Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Alt author Alexander, Jim.
Descript 290p.
Edition 2nd ed.
Note Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
ISBN 0566081946
Author Hill, Nigel, 1952-
Subject Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Alt author Alexander, Jim.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 H6  8 WEEK LOAN  AVAILABLE

Subject Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Descript 290p.
Note Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
Alt author Alexander, Jim.
ISBN 0566081946

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