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BJL CLASSMARK
KDL CLASSMARK
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BJL, Hull
KDL, Scarborough
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BJL CLASSMARKS (1-4 of 4)
HF 5415.5 B9
1
Mark
Customer relationship management : concepts and technologies
Buttle, Francis.
Amsterdam ; London : Butterworth-Heinemann, c2009.
c2009
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
2
Mark
Customer relationship management : concepts and tools.
Buttle, Francis.
Oxford : Elsevier Butterworth-Heinemann, 2004.
2004
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
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3
Mark
Higher profits through customer lock-in : a roadmap
Büschken, Joachim, 1964-
Cincinnati, Ohio : South-Western, 2004.
2004
BOOK
LOCATION
SHELVED AT
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STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
4
Mark
When customers think we don't care : ending actions that self-destruct companies, customer service a
Buchanan, Richard W.
Sydney ; London : McGraw-Hill, 2002.
2002
BOOK
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
