HF5415.5 .A436 : The customer experience model / Adyl Aliekperov.; BJL
The customer experience model / Adyl Aliekperov.
BJL
BOOK
2022
HF5415.5 .A454 2020 : The customer experience model / Adyl Aliekperov.; Online materials
The customer experience model / Adyl Aliekperov.
Online materials
EBOOKS
2020
HF 5415.5 A5 : Customer relationship management / Kristin Anderson, Carol Kerr.; BJL
Customer relationship management / Kristin Anderson, Carol Kerr.
BJL
BOOK
c2002
HF 5415.5 A6 : Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.; BJL
Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Pet
BJL
BOOK
c2002
HF 5415.5 B4
Customers as partners : building relationships that last.
BJL
BOOK
1994
Magnetic service : secrets of creating passionately devoted customers / Chip R. Bell and Bilijack R.
BJL
BOOK
2003
HF 5415.5 B5 : Discovering the soul of service : the nine drivers of sustainable business success.; BJL
Discovering the soul of service : the nine drivers of sustainable business success.
BJL
BOOK
c1999
HF 5415.5 B6 : Managing high-tech services using a CRM strategy.; BJL
Managing high-tech services using a CRM strategy.
BJL
BOOK
c2003
HF 5415.5 B8 : Total quality service : how organizations use it to create a competitive advantage.; BJL
Total quality service : how organizations use it to create a competitive advantage.
BJL
BOOK
1993
HF 5415.5 B9
Customer relationship management : concepts and technologies / Francis Buttle.
BJL
BOOK
c2009
Customer relationship management : concepts and tools.
BJL
BOOK
2004
Higher profits through customer lock-in : a roadmap / Joachim Büschken.
BJL
BOOK
2004
When customers think we don't care : ending actions that self-destruct companies, customer service an
BJL
BOOK
2002
HF 5415.5 C2
Customer care : strategy for the 90's.
BJL
BOOK
1992
Managing global accounts : nine critical factors for a world-class program / Noel Capon, Dave Potter,
BJL
BOOK
c2006
HF 5415.5 C5 : Business success through service excellence / Moira Clark, Susan Baker.; BJL
Business success through service excellence / Moira Clark, Susan Baker.
BJL
BOOK
2004
HF 5415.5 C6
Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklau
BJL
BOOK
c2004
Consulting for real people : a client-centred approach for change agents and leaders / Peter Cockman,
BJL
BOOK
1999
Equality in managing service delivery.
BJL
BOOK
1998
The invisible customer : strategies for successful customer service down the wire.
BJL
BOOK
2000
HF5415.5 .C6635 2011 : Customer care excellence : how to create an effective customer focus / Sarah Cook.; BJL
Customer care excellence : how to create an effective customer focus / Sarah Cook.
BJL
BOOK
2010
HF 5415.5 C7 : Converting customer value : from retention to profit / J.A. Murphy ... [et al.].; BJL
Converting customer value : from retention to profit / J.A. Murphy ... [et al.].
BJL
BOOK
c2006
HF 5415.5 C8 : The power of relationship marketing : how to keep customers for life.; BJL
The power of relationship marketing : how to keep customers for life.
BJL
BOOK
1994
HF 5415.5 C9
Customer relationship management.
BJL
BOOK
2002
Customer relationship management : a strategic imperative in the world of e-business / editor and con
BJL
BOOK
c2000
Customer relationship management & customer service / Annekie Brink, Adele Berndt, editors.
BJL
BOOK
2004
Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.].
BJL
BOOK
2003
Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Will
BJL
BOOK
2001
HF5415.5 .D445 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; BJL
Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan
BJL
BOOK
2021
HF5415.5 .D455 2021 : Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.; Online materials
Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan
Online materials
EBOOKS
2021
HF 5415.5 E2 : Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.; BJL
Quality of service : making it really work / Bo Edvardsson, Bertil Thomasson, and John Øvretveit.
BJL
BOOK
1994
HF 5415.5 F2 : Customer management excellence.; BJL
Customer management excellence.
BJL
BOOK
c2003
HF 5415.5 F5 : Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks.; BJL
Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks.
BJL
BOOK
c2007
HF 5415.5 G3 : Keeping customers for life.; BJL
Keeping customers for life.
BJL
BOOK
1992
HF 5415.5 G5 : Building customer loyalty : how you can help keep customers returning.; BJL
Building customer loyalty : how you can help keep customers returning.
BJL
BOOK
1994
HF 5415.5 G6 : CRM automation.; BJL
CRM automation.
BJL
BOOK
c2002
HF 5415.5 G7 : CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.; BJL
CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.
BJL
BOOK
2004
HF 5415.5 G9
The brave new service strategy : aligning customer relationships, market strategies, and business str
BJL
BOOK
c2000
Competing in a service economy : how to create a competitive advantage through service development an
BJL
BOOK
c2003
HF 5415.5 H3 : Harvard business review on customer relationship management.; BJL
Harvard business review on customer relationship management.
BJL
BOOK
2002
HF5415.5 .H474 2015 : What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.; Online materials
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett,
Online materials
EBOOKS
2015
HF 5415.5 H6 : Service level agreements : measuring cost and quality in service relationships.; BJL
Service level agreements : measuring cost and quality in service relationships.
BJL
BOOK
1993
HF 5415.5 H7 : 12 steps to success through services : a complete programme for winning and keeping customers / Barrie Hopson and Mike Scally.; BJL
12 steps to success through services : a complete programme for winning and keeping customers / Barri
BJL
BOOK
1989
HF5415.5 .K363 : The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Kannan with Josh Bernoff.; BJL
The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Ka
BJL
BOOK
2019
HF 5415.5 K5 : Customer relationship management : getting it right!.; BJL
Customer relationship management : getting it right!.
BJL
BOOK
2003
HF 5415.5 K9 : Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz.; BJL
Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz.
BJL
BOOK
2006
HF 5415.5 L9 : Customer service : building successful skills for the twenty-first century.; BJL
Customer service : building successful skills for the twenty-first century.
BJL
BOOK
2005
HF 5415.5 M1 : Creating customer evangelists : how loyal customers become a volunteer sales force / Ben McConnell, Jackie Huba.; BJL
Creating customer evangelists : how loyal customers become a volunteer sales force / Ben McConnell, J
BJL
BOOK
c2003
HF 5415.5 M3 : Managing quality customer service.; BJL
Managing quality customer service.
BJL
BOOK
1989
HF 5415.5 M5 : The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz.; BJL
The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, a
BJL
BOOK
2011
HF 5415.5 N2 : Exceeding customer expectations : find out what your customers want - and give them even more / Susan Nash and Derek Nash.; BJL
Exceeding customer expectations : find out what your customers want - and give them even more / Susan
BJL
BOOK
2000
HF 5415.5 N3 : Creating customer value : the path to sustainable competitive advantage.; BJL
Creating customer value : the path to sustainable competitive advantage.
BJL
BOOK
1995
HF 5415.5 N5 : Why CRM doesn't work : how to win by letting customers manage the relationship.; BJL
Why CRM doesn't work : how to win by letting customers manage the relationship.
BJL
BOOK
c2003
HF 5415.5 P3
Delivering customer service : a practical guide to managing successful customer relationships.
BJL
BOOK
1999
The handbook of CRM : achieving excellence in customer management / Adrian Payne.
BJL
BOOK
2006
HF 5415.5 P4 : Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.; BJL
Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.
BJL
BOOK
c2004
HF5415.5 .P44 : Customer relationship management.; BJL
Customer relationship management.
BJL
BOOK
2013
HF5415.5 .P445 2013 : Customer relationship management / Ed Peelen and Rob Beltman.; Online materials
Customer relationship management / Ed Peelen and Rob Beltman.
Online materials
EBOOKS
2013
HF 5415.5 R3 : The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.; BJL
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichh
BJL
BOOK
2001
HF 5415.5 R9
Customer relationship management / Neil Russell-Jones.
BJL
BOOK
c2002
Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rus
BJL
BOOK
2000
HF 5415.5 S3 : Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering.; BJL
Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering.
BJL
BOOK
c2003
HF 5415.5 S4 : Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.; BJL
Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.
BJL
BOOK
2005
HF 5415.5 S5
Building great customer experiences / Colin Shaw and John Ivens.
BJL
BOOK
2005
The customer revolution : how to thrive when customers are in control / Patricia B. Seybold with Ronn
BJL
BOOK
2002
The DNA of customer experience : how emotions drive value / Colin Shaw.
BJL
BOOK
2007
Revlutionize your customer experience : Colin Shaw.
BJL
BOOK
2005
HF 5415.5 S6 : Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler.; BJL
Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler.
BJL
BOOK
2002
