HF 5415.5 U4 : The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor.; BJL
The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profit
BJL
BOOK
c2003
HF 5415.5 U5 : Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe.; BJL
Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe.
BJL
BOOK
2005
HF5415.5 .W54 : Digital customer experience engineering : strategies for creating effective digital experiences / Lars Wiedenhoefer.; BJL
Digital customer experience engineering : strategies for creating effective digital experiences / Lar
BJL
BOOK
2021
HF5415.5 .W543 2021 : Digital customer experience engineering : strategies for creating effective digital experiences / Lars Wiedenhoefer.; Online materials
Digital customer experience engineering : strategies for creating effective digital experiences / Lar
Online materials
HF 5415.5 Z4 : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.; BJL
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A
BJL
BOOK
1990
HF 5415.5 Z5 : Knock your socks off service recovery / Ron Zemke and Chip R. Bell.; BJL
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
BJL
BOOK
c2000
HF 5415.5 Z6 : Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod , Jr. and Faye W. Gilbert.; BJL
Customer relationship management : integrating marketing strategy and information technology / Willia
BJL
BOOK
2003
HF 5415.523 C3 : Customer advisory boards : a strategic tool for customer relationship building.; BJL
Customer advisory boards : a strategic tool for customer relationship building.
BJL
BOOK
c2003
HF 5415.525 C6 : Capturing customers' hearts : leave the competition to chase their pockets.; BJL
Capturing customers' hearts : leave the competition to chase their pockets.
BJL
BOOK
2000
HF 5415.525 H7 : Commitment-led marketing : the key to brand profits is in the customer's mind / Jan Hofmeyr and Butch Rice.; BJL
Commitment-led marketing : the key to brand profits is in the customer's mind / Jan Hofmeyr and Butch
BJL
BOOK
c2000
HF 5415.525 H9 : Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Phillips.; BJL
Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Philli
BJL
Loyalty rules! : how today's leaders build lasting relationships.
BJL
BOOK
c2001
HF 5415.525 T4 : Who stole my customer?? : winning strategies for creating and sustaining customer loyalty.; BJL
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty.
BJL
BOOK
c2004
HF 5415.53 N6 : Service level management : customer focused / Jan Niessen, Paul Oldenburg.; BJL
Service level management : customer focused / Jan Niessen, Paul Oldenburg.
BJL
BOOK
1997
HF 5415.55 B2 : Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway and Gary C. Warnaby.; BJL
Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway and Gary C. Warnab
BJL
BOOK
2010
HF 5415.55 B3 : Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance.; BJL
Leading through relationship marketing : how winning organisations leverage stakeholder relationships
BJL