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Record:
Author
Ovretveit, John, 1954-
Title
Measuring service quality : practical guidelines.
Publication Info
Letchworth : Technical Communications, 1993.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
q HD 62.15 O9
8 WEEK LOAN
AVAILABLE
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Descript
116p.
ISBN
0946655758
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Author
Ovretveit, John, 1954-
Subject
Total quality management.
Descript
116p.
ISBN
0946655758
Author
Ovretveit, John, 1954-
Subject
Total quality management.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
q HD 62.15 O9
8 WEEK LOAN
AVAILABLE
Subject
Total quality management.
Descript
116p.
ISBN
0946655758
Persistent link to this item
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