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SUBJECTS (1-3 of 3)
Consumer Complaints
1
Mark
  Consumer boycotts : effecting change through the marketplace and the media.
Friedman, Monroe.
New York : Routledge, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.33 U5 F9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HF 5415.33 U5 F9  8 WEEK LOAN  AVAILABLE
2
Mark
  Dealing with customer complaints.
Williams, Tom, 1954-
Aldershot : Gower, c1996.   		c1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 W7  8 WEEK LOAN  AVAILABLE
3
Mark
  A practical guide to complaints handling : in the context of clinical governance.
Gunn, Chris.
Edinburgh : Churchill Livingstone, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  RA 971 G9  8 WEEK LOAN  AVAILABLE
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