Library

SUBJECTS (1-8 of 8)

Customer Services Quality Control Case Studies

Mark

Best practices : building your business with customer-focused solutions.
Hiebeler, Robert.
New York : Simon and Schuster, 1998.

1998
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	658.812 HIE	UNTIL CLOSING	ASK at the Reading Room

Customer Services Quality Control Statistical Methods

Mark

Six Sigma : SPC and TQM in manufacturing and services
Tennant, Geoff.
Aldershot : Gower, 2001.

2001
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	TS 156 T2	4 WEEK LOAN	AVAILABLE

Customer Services United States

Mark

1985
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Teaching Reserve	658.00973 ALB	UNTIL CLOSING	ASK at the Reading Room

Customers

4 Mark		Can Amazon Deliver the Goods in Online Grocery War? New York, NY : Bloomberg, 2013-06-06. Access this resource online	2013- VIDEO STREAM

5 Mark		Customer Service New York, NY : Inc., 2014. Access this resource online	2014 VIDEO STREAM

Customhouses England Early Works To 1800

6 Mark		A whippe for the custome-house curre, or, A survey of Ieremiah Watts his scurrilous pamphlet, called Dakins, Thomas. London : [s.n.], printed in the year M. DC. LIII [1653] Access this resource online	1653 EBOOKS

Customhouses England London Early Works To 1800

7 Mark		An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason [London : W. Jones, 1621] Access this resource online	1621 EBOOKS

Customs

Mark

Celebrations of death : the anthropology of mortuary ritual
Metcalf, Peter.
Cambridge : Cambridge University Press, 1991.

1991
BOOK

LOCATION	SHELVED AT	LOAN TYPE	STATUS
BJL Reading Room 1st floor HDC	GN 486 H9	4 WEEK LOAN	AVAILABLE