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Mark   Media Year
Customer Service    
      Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks. BJL; HF 5415.5 F5   BOOK c2007
      Intelligent enterprise : a knowledge and service based paradigm for industry. BJL  BOOK 1992
      Quality : sustaining customer service. BJL; HF 5415.5 T2   BOOK 1993
      Relationship marketing : successful strategies for the age of the customer. BJL; HF 5415 M1   BOOK 1993
      Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christophe BJL; HF 5415 H5   BOOK 1990
Customer Service Great Britain : Quality : total customer service.; Taylor, Lynda King.     
      Quality : total customer service. BJL; HF 5415.5 T2   BOOK 1993
Customer Service Management    
      Contemporary services marketing management : a reader / edited by Mark Gabbott and Gillian Hogg. BJL; HF 5415 C7   BOOK 1997
      Customer first : a strategy for quality service. BJL  BOOK 1994
      Customer satisfaction measurement and management : using the voice of the customer. BJL  BOOK 1995
Customer Service Management Research : Managing customer relationships : lessons from the leaders.; Economist Intelligence Unit.     
      Managing customer relationships : lessons from the leaders. BJL  BOOK 1998
Customer Services    
      The age of intent : using artificial intelligence to deliver a superior customer experience / P.V. Ka BJL; HF5415.5 .K363   BOOK 2019
      The brave new service strategy : aligning customer relationships, market strategies, and business str BJL; HF 5415.5 G9   BOOK c2000
      Brilliant customer service / Debra Stevens. BJL; HF5415.5 .S7376 2010   BOOK 2010
      Building a service culture / Lifeskills International Ltd ; Lifeskills team of writers : Barrie Hopso BJL  BOOK c1999
45 additional entries    
Customer Services Bank Industry : Customer services : marketing and the competitive environment.; Mayall, Carol.     
      Customer services : marketing and the competitive environment. BJL  BOOK 1993
Customer Services Case Studies    
      Total quality service : how organizations use it to create a competitive advantage. BJL; HF 5415.5 B8   BOOK 1993
      Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering. BJL; HF 5415.5 S3   BOOK c2003
Customer Services Communication Systems : Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron Faith.; Tomsen, Mai-lan.     
      Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron F BJL; HF5415.5   BOOK 2003
Customer Services Data Processing    
      Customer service on the Internet : building relationships, increasing loyalty, and staying competitiv BJL  BOOK 2000
      Data mining cookbook : modeling data for marketing, risk and customer relationship management. BJL; QA 76.9 D343 R9   BOOK 2001
Customer Services Great Britain : The consumer in public services : choices, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener.     
      The consumer in public services : choices, values and difference / edited by Richard Simmons, Martin BJL; JK 329 C87 C7   BOOK c2009
Customer Services Management    
      The Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo. Online materials  EBOOKS c2012
      The best service is no service : how to liberate your customers from customer service, keep them happ Online materials  EBOOKS c2008
      Competing in a service economy : how to create a competitive advantage through service development an BJL; HF 5415.5 G9   BOOK c2003
      Customer advisory boards : a strategic tool for customer relationship building. BJL; HF 5415.523 C3   BOOK c2003
20 additional entries    
Customer Services Management Case Studies    
      Best practices : building your business with customer-focused solutions. BJL  BOOK 1998
      Discovering the soul of service : the nine drivers of sustainable business success. BJL; HF 5415.5 B5   BOOK c1999
      Quality : sustaining customer service. BJL; HF 5415.5 T2   BOOK 1993
Customer Services Marketing Management    
      Services marketing management : a strategic approach. BJL; HD 9980.5 K1   BOOK c2006
      Services marketing [electronic resource] : managing the service value chain / Manfred Bruhn and Domin Online materials  EBOOKS 2006
Customer Services Moral And Ethical Aspects Great Britain : Equality in managing service delivery.; Collier, Rohan,     
      Equality in managing service delivery. BJL; HF 5415.5 C6   BOOK 1998
Customer Services Quality Control Case Studies : Best practices : building your business with customer-focused solutions.; Hiebeler, Robert.     
      Best practices : building your business with customer-focused solutions. BJL  BOOK 1998
Customer Services Quality Control Statistical Methods : Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant.; Tennant, Geoff.     
      Six Sigma : SPC and TQM in manufacturing and services / Geoff Tennant. BJL; TS 156 T2   BOOK 2001
Customer Services United States : Service America ! : doing business in the new economy.     
      Service America ! : doing business in the new economy. BJL  BOOK 1985
Customers    
      Can Amazon Deliver the Goods in Online Grocery War? [electronic resource] / Produced by Bloomberg Online materials  VIDEO STREAM 2013-
      Customer Service [electronic resource] / Produced by Inc. Online materials  VIDEO STREAM 2014
Customhouses England Early Works To 1800 : A whippe for the custome-house curre, or, A survey of Ieremiah Watts his scurrilous pamphlet, called An answer to quaeries, touching reducement of the excise to the customes.; Dakins, Thomas.     
      A whippe for the custome-house curre, or, A survey of Ieremiah Watts his scurrilous pamphlet, called Online materials  EBOOKS 1653
Customhouses England London Early Works To 1800 : An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason of letters pattents lately obtained for the erecting of a new office called the office of clerke of the bils in all his Maiesties custome-houses of England, contained likewise in briefe in a petition by them exhibited vnto this honorable assembly: as also relating the grieuances and inconueniences that do arise thereby to many merchants and tradesmen of the Citie of London: as by certificates vnder the hands of neare three hundred of them (annexed to the said petition) may appeare: viz.     
      An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason Online materials  EBOOKS 1621
Customs    
      Celebrations of death : the anthropology of mortuary ritual / Peter Metcalf, Richard Huntington. BJL; GN 486 H9   BOOK 1991
      Discovering English customs and traditions. BJL  BOOK 1969
      Mourning : the arts and living. BJL  BOOK 1981
      The Oxford book of death. BJL  BOOK 1987
3 additional entries    
Customs Administration : Basics of the international system of customs and tariffs.; Letterman, G. Gregory,     
      Basics of the international system of customs and tariffs. BJL; HF 1713 L6   BOOK 2001
Customs Administration Canada : Customs administration in Canada : an essay in tariff technology.; Blake, Gordon.     
      Customs administration in Canada : an essay in tariff technology. Departmental Locations; HJ 6751 B6   BOOK 1957
Customs Administration China    
      China's struggle for tariff autonomy, 1843-1938. BJL; HF 2316 W9   BOOK 1966
      The Chinese Maritime Customs : an international service, 1854-1950. BJL, Departmental Locations ; q HJ 7071 H1   BOOK 1977
      Trade and diplomacy on the China coast : the opening of the treaty ports, 1842-1854. BJL; DS 757 F1   BOOK 1969
      Trade and diplomacy on the China coast : the opening of the treaty ports, 1842-1854. Departmental Locations; DS 757 F1   BOOK 1953
Customs Administration Early Works To 1800 : Rules and directions given by Coll: Edmond Harvy, and the rest of the Commissioners for the Customs, to the collectors and other officers, to be by them observed, in collecting the customs, and the mannagement [sic] of their respective offices; England and Wales.     
      Rules and directions given by Coll: Edmond Harvy, and the rest of the Commissioners for the Customs, Online materials  EBOOKS 1655
Customs Administration England    
      An ordinance of the Lords and Commons assembled in Parliament : whereby commissioners are appointed f Online materials  EBOOKS 1643
      Whereas there are many and great abuses daily committed by the importing into and exporting out of th Online materials  EBOOKS 1643
Customs Administration England Early Works To 1800    
      An act for the continuance of the customs until the twenty sixth of March, in the year one thousand s Online materials  EBOOKS 1653
      The advantages of the tobacco trade.. Online materials  EBOOKS 1685?
      By the King. Whereas vve are giuen to vnderstand, that since our entrie unto this kingdome, many of o Online materials  EBOOKS 1603
      A calculate of tobacco imported in the port of London, with the respective losses of custom.. Online materials  EBOOKS 1694?
9 additional entries    
Customs Administration England Exeter History Sources : Local customs accounts of the Port of Exeter 1266-1321 / edited and translated with an introduction by Maryanne Kowaleski.     
      Local customs accounts of the Port of Exeter 1266-1321 / edited and translated with an introduction b BJL, Departmental Locations ; DA 670 D5 D49(N.S.36)   BOOK 1993
Customs Administration England History 14th Century : The English customs service, 1307-1343 : a study of medieval administration.; Baker, Robert Lewis.     
      The English customs service, 1307-1343 : a study of medieval administration. BJL; q AS 36 A51(51,vi)   BOOK 1961
Customs Administration England History Sources    
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 1: E 3 BJL; q DA 20 L71(303)   BOOK 2004
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 2: E 3 BJL; q DA 20 L71(306)   BOOK 2005
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524) : Part 3: E 3 BJL; q DA 20 L71(307)   BOOK 2005
      The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524). Part 4 : E 3 BJL; q DA 20 L71(313)   BOOK 2006
3 additional entries    
Customs Administration England Law And Legislation Early Works To 1800    
      An act for continuance of the customs : until the 26th of March, in the year 1653. Online materials  EBOOKS 1651
      An ordinance of the Lords and Commons assembled in Parliament. : Whereby commissioners are appointed Online materials  EBOOKS 1643
Customs Administration England London Early Works To 1800    
      An abstract of the grieuances of the poore clerkes of his Maiesties custome-house London : by reason Online materials  EBOOKS 1621
      Severall particulars shewing the many great conveniences of receiving the imposition or excise at the Online materials  EBOOKS 1650
      To the Right Honourable, the Lords and Commons assembled in Parliament: rules and directions proposed Online materials  EBOOKS 1660
Customs Administration England London Official And Employees Early Works To    
      The case of the stationers.. Online materials  EBOOKS 1698?
      The case of the stationers Online materials  EBOOKS 1698?
Customs Administration England London Officials And Employees Early Works T    
      The case of the stationers, relating to the act of Parliament for granting a duty upon velum, paper a Online materials  EBOOKS 1698?
      The case of the stationers, relating to the act of Parliament for granting a duty upon velum, paper a Online materials  EBOOKS 1698?
      A notable plot discovered in a letter sent by an agent here in London, to the Earl of Cleveland at th Online materials  EBOOKS 1649
Customs Administration England London Officials And Emplyees Early Works To    
      Reasons against further additional duties upon paper: : shewing, that such a tax will lessen the publ Online materials  EBOOKS 1702
      Some few observations upon the stationers complaints against the paper-duty commissioners. : Humbly o Online materials  EBOOKS 1698?
      Some few observations upon the stationers complaints against the paper-duty commissioners. Humbly off Online materials  EBOOKS 1698?
Customs Administration England Norwich History Sources : Great Yarmouth assembly minutes, 1538-1545 / P. Rutledge. The Norwich accounts for the customs on strangers’ goods and merchandise 1582-1610 / D.L. Richwood.; Rutledge, Paul.     
      Great Yarmouth assembly minutes, 1538-1545 / P. Rutledge. The Norwich accounts for the customs on str BJL; DA 670 N6 N83(39)   BOOK 1970
Customs Administration England Officials And Employees Early Works To 1 : Instructions for [blank] collector of his Majesties customs in the port of [blank]; Great Britain.     
      Instructions for [blank] collector of his Majesties customs in the port of [blank] Online materials  EBOOKS 1688
Customs Administration European Economic Community Countries    
      Free movement of goods in the E.E.C. under Articles 30 to 36 of the Rome Treaty : supplement 1984. BJL; KJE 5177 O4   BOOK 1984
      Free movement of goods in the E.E.C. under Articles 30 to 36 of the Rome Treaty. BJL; KJE 5177 O4   BOOK 1982
      Free movement of goods in the E.E.C. : under Articles 30 to 36 of the Rome Treaty. BJL; KJE 5177 O4   BOOK 1988
Customs Administration European Union Countries : Business, border controls and the Single European Market : free movement of goods in the EU? / Alan Butt Philip and Martin Porter.; Butt Philip, Alan,     
      Business, border controls and the Single European Market : free movement of goods in the EU? / Alan B BJL; HJ 6891 A4 B9   BOOK 1995
Customs Administration Forms Early Works To 1800 : Whereas we are informed, that there is brought into the port of London from [ blank ] in the ship or vessel called the [ blank ] whereof [ blank ] is master, [ blank ] of books, marked as in the margent, and specified in a catalogue presented unto us upon the accompt of [ blank ]. : These are to certify that in pursuance of act of Parliament in that behalf made, we have appointed [ blank ] or either of them, with one or more of the Company of Stationers ... to be present at the opening thereof, and to view the same ...; England and Wales.     
      Whereas we are informed, that there is brought into the port of London from [ blank ] in the ship or Online materials  EBOOKS 16--?
Customs Administration Great Britain    
      At war with the smugglers : career of Doctor Arnold's father. BJL, Departmental Locations ; HJ 6897 A7   BOOK 1970
      Customs 3, 1696-1780 in the Public Record Office, London / introduction by W.E. Minchinton and C.J. F BJL; HJ 6891 C9   MICROFORM 2006
      Her Majesty's Customs and Excise. BJL; HJ 6890 C9   BOOK 1962
      The act of tonnage & poundage and book of rates : with several statutes at large relating to the cust Online materials  EBOOKS 1675
2 additional entries    
Customs Administration Great Britain 17th Century Early Works To    
      By the King : a proclamation prohibiting the payment and receipt of customes, and other maritime duti Online materials  EBOOKS 1642
      An ordinance of the Lords and Commons, assembled in Parliament, inhibiting the importation of currans Online materials  EBOOKS 1642
Customs Administration Great Britain Early Works To 1800    
      Ab[st]racts of the customs. Online materials  EBOOKS 1699
      An abstract of ye proof ag[ains]t severall persons concern'd in cheating his Maj[es]tie for ye custom Online materials  EBOOKS 1694?
      An accompt of money paid uppon the act of bounty for exportation of corne .... Online materials  EBOOKS 1701?
      An account of the proceedings of William Middleton relating to a [com--?] of the great abuse in colle Online materials  EBOOKS 1696
48 additional entries    
Customs Administration Great Britain Government Policy : A digest of the proceedings and reports of the Committee of London Merchants for reform of the Board of Customs.; Committee of London Merchants.     
      A digest of the proceedings and reports of the Committee of London Merchants for reform of the Board Departmental Locations; HJ 6891 C7   BOOK 1852
Customs Administration Great Britain Handbooks Manuals Etc    
      Clements' customs guide : containing copious extracts from the management, regulation, registry, smug Departmental Locations; HJ 6891 C6   BOOK 1835
      Ham's customs year book. Departmental Locations; HJ 6890 H1   PERIODICAL  
      The ship-master's assistant and owner's manual : containing complete information ... relative to the Departmental Locations; VK 205 S5   BOOK 1790
      The ship-master's assistant and owner's manual : containing complete information ... relative to the Departmental Locations; VK 205 S5   BOOK 1803
2 additional entries    
Customs Administration Great Britain History    
      At war with the smugglers : career of Doctor Arnold's father. Departmental Locations; HJ 6897 A7   BOOK 1936
      The customers apologie : to be read more at large in thesaurario Bodleyano Oxonij : heere onely abrid Online materials  EBOOKS 1613?
      A proclamation prohibiting the payment and receipt of customes, and other maritime duties upon the la Online materials  EBOOKS 1642
      Something to declare : 1000 years of Customs and Excise. Departmental Locations; HJ 6891 S6   BOOK 1980
Customs Administration Great Britain History 17th Century Early Works    
      By the King a proclamation prohibiting the payment and receipt of customes, and other maritime duties Online materials  EBOOKS 1642
      A declaration in vindication of the honour of the Parliament, : and of the committee of the navy and Online materials  EBOOKS 1647
      An ordinance of the Lords and Commons assembled in Parliament, inhibiting the importation of currans. Online materials  EBOOKS 1642
      A declaration : The Lords and Commons in Parliament assembled, taking into their consideration the ur Online materials  EBOOKS 1660
      Thursday, May 24, 1660. A declaration. : The Lords and Commons in Parliament assembled, taking into t Online materials  EBOOKS 1660
Customs Administration Great Britain History 18th Century Sources : Customs 17 : 1772-1808, in the Public Record Office, London / introduction by Robert Craig.     
      Customs 17 : 1772-1808, in the Public Record Office, London / introduction by Robert Craig. Departmental Locations; HJ 6891 C9   MICROFORM 19--?
Customs Administration Great Britain History Early Works To 1800    
      Die Mercurij 8. Februar. 1642. An ordinance of the Lords and Commons in Parliament. : For the better Online materials  EBOOKS 1643
      Die Mercurij 8. Februar. 1642. An ordinance of the Lords and Commons in Parliament. For the better le Online materials  EBOOKS 1643
Customs Administration Great Britain Law And Legislation    
      The customs officers' manual : being a compendium of the laws, regulations and general practice of th Departmental Locations; HJ 6891.1 S2   BOOK 1868
      A digested abridgment of the laws of the customs, imposing prohibitions and restrictions relative to Departmental Locations; HJ 6891 F8   BOOK 1819
      The laws and practical regulations of the customs. Departmental Locations; HJ 6891 E4   BOOK 1837
      The laws and practical regulations of the customs. Departmental Locations; HJ 6891 E4   BOOK 1845
4 additional entries    
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