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Data Processing Service Centres Management
1
Mark
  How to manage the IT help desk : a guide for user support and call centre managers.
Bruton, Noel, 1955-
Oxford : Butterworth-Heinemann, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  T 58.64 B9  8 WEEK LOAN  AVAILABLE
Data Protection
2
Mark
  B2B and beyond : new business models built on trust
DeMaio, Harry B.
New York : John Wiley and Sobs, Inc., 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.0558 DEM  UNTIL CLOSING  ASK at the Reading Room
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