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Author Sherman, H. David.
Title Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu.
Publication Info New York : Springer, 2006.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 S5  8 WEEK LOAN  AVAILABLE

Descript 328p. + 1 CD-ROM.
Note Includes 1 CD-ROM.
ISBN 0387332111
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Author Sherman, H. David.
Subject Service industries -- Labour productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Alt author Zhu, Joe, 1968-
Descript 328p. + 1 CD-ROM.
Note Includes 1 CD-ROM.
ISBN 0387332111
Author Sherman, H. David.
Subject Service industries -- Labour productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Alt author Zhu, Joe, 1968-
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 9980.5 S5  8 WEEK LOAN  AVAILABLE

Subject Service industries -- Labour productivity.
Industrial productivity.
Work measurement.
Data envelopment analysis.
Descript 328p. + 1 CD-ROM.
Note Includes 1 CD-ROM.
Alt author Zhu, Joe, 1968-
ISBN 0387332111

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