Library
Your session will expire automatically in
0
seconds.
Continue session
End session now
SearchType
TITLE
KEYWORD
AUTHOR
SUBJECT
BJL CLASSMARK
KDL CLASSMARK
PERIODICAL TITLE
ISN
RESOURCE NAME
RESOURCE SUBJECT
Search
Search Scope
BJL, Hull
KDL, Scarborough
All Libraries
Limit search to available items
Record:
Author
Hill, Nigel, 1952-
Title
Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.
Publication Info
Aldershot : Gower, c2000.
Edition
2nd ed.
Location/Availability
More Details
Full Record
Web View
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 H6
8 WEEK LOAN
AVAILABLE
Persistent link to this item
Click link and copy URL from browser navigation toolbar
Descript
290p.
Edition
2nd ed.
Note
Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
ISBN
0566081946
Click on the terms below to find similar items in the catalogue
Author
Hill, Nigel, 1952-
Subject
Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Alt author
Alexander, Jim.
Descript
290p.
Edition
2nd ed.
Note
Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
ISBN
0566081946
Author
Hill, Nigel, 1952-
Subject
Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Alt author
Alexander, Jim.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.335 H6
8 WEEK LOAN
AVAILABLE
Subject
Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc.
Marketing research -- Handbooks, manuals, etc.
Descript
290p.
Note
Rev. ed. of: Handbook of customer satisfaction measurement. c1996.
Alt author
Alexander, Jim.
ISBN
0566081946
Persistent link to this item
Click link and copy URL from browser navigation toolbar
Links and services for this item:
Persistent link to this item
Click link and copy URL from browser navigation toolbar