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SUBJECTS (1-50 of 93)
Total Quality Management
1
Mark
  100 methods for total quality management
Kanji, Gopal K.
London : Sage, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 K1  8 WEEK LOAN  AVAILABLE
2
Mark
  Achieving quality through continual improvement
Burrill, Claude W.
New York : John Wiley, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
3
Mark
  Advancing quality : total quality management in the National Health Service
Joss, Richard, 1945-
Buckingham : Open University Press, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  RA 399 G7 J8  8 WEEK LOAN  AVAILABLE
 BJL 3rd Floor  RA 399 G7 J8  8 WEEK LOAN  AVAILABLE
4
Mark
  Assessing quality in further and higher education. Allan Ashworth and Roger C. Harvey.
Ashworth, A. (Allan)
London : Jessica Kingsley, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  LB 2341 A8  8 WEEK LOAN  AVAILABLE
5
Mark
  Best practice benchmarking : an executive guide.
Great Britain. Department of Trade and Industry.
London : Department of Trade and Industry, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  OS 658.562 DEP  4 WEEK LOAN  AVAILABLE
6
Mark
  Beyond TQM.
Flood, Robert L.
Chichester : Wiley, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 F6  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 F6  8 WEEK LOAN  AVAILABLE
7
Mark
  Business performance measurement : theory and practice

Cambridge : Cambridge University Press, 2002. -Access this resource online 		2002
EBOOKS
8
Mark
  Business performance measurement : unifying theories and integrating practice

Cambridge : Cambridge University Press, 2007. -Access this resource online 		2007
EBOOKS
9
Mark
  Business process reengineering : breakpoint strategies for market dominance

Chichester : Wiley, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
Click to view copies/volumes at all libraries
10
Mark
  The case for costing quality : a management overview.
Great Britain. Department of Trade and Industry.
Department of Trade and Industry, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  OS 658.562 DEP  4 WEEK LOAN  AVAILABLE
11
Mark
  Customer care excellence : how to create an effective customer focus
Cook, Sarah, 1955-
London : Kogan Page, 2010.   		2010
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 COO  UNTIL CLOSING  ASK at the Reading Room
12
Mark
  Customer-driven supply chains : from glass pipelines to open innovation networks

London : Springer, 2012.   		2012
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 38.5 C9  4 WEEK LOAN  AVAILABLE
13
Mark
  Destination benchmarking : Scarborough 1998.
Yorkshire Tourist Board.
Tadcaster : Yorkshire Tourist Board, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  OS 338.47910942847 YOR  4 WEEK LOAN  AVAILABLE
14
Mark
  Effecting a quality change : an engineering approach

London : Edward Arnold, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TS 156 F4  8 WEEK LOAN  AVAILABLE
 BJL 3rd Floor  TS 156 F4  8 WEEK LOAN  AVAILABLE
 BJL 3rd Floor  TS 156 F4  8 WEEK LOAN  AVAILABLE
Click to view copies/volumes at all libraries
15
Mark
  Empowering people.
Stewart, Aileen Mitchell.
London : Pitman, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 S8  8 WEEK LOAN  AVAILABLE
16
Mark
  The essence of total quality management.
Bank, John.
New York : Prentice Hall, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 B2  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 B2  8 WEEK LOAN  AVAILABLE
17
Mark
  The essence of total quality management.
Bank, John.
London : Financial Times Prentice Hall, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 B2  8 WEEK LOAN  AVAILABLE
18
Mark
  Everything you want to know about organisational change.
Arcangel, Darren.
Ely : IT Governance Pub., 2011. -Access this resource online 		2011
EBOOKS
19
Mark
  Exploring the degree of internal consistency : TQM vs. HR performance management : a semi-structured
Soltani, E.
Glasgow : University of Strathclyde, Department of Management Science, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  q HD 28 U58 W9(2003/03)  8 WEEK LOAN  AVAILABLE
20
Mark
  Foundations of TQM : a readings book.
Matre, Joseph G. Van.
Dryden Press, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 MAT  UNTIL CLOSING  ASK at the Reading Room
21
Mark
  Four days with Dr. Deming : a strategy for modern methods of management
Latzko, William J.
Reading, Mass. : Addison-Wesley, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 L3  8 WEEK LOAN  AVAILABLE
22
Mark
  Gemba kaizen : a commonsense approach to a continuous improvement strategy
Imai, Masaaki, 1930- author.
New York : McGraw-Hill, [2012]   		2012
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD31 .I43  4 WEEK LOAN  AVAILABLE
23
Mark
  A guide to lean six sigma management skills
Gitlow, Howard S.
Boca Raton, Fla. : CRC Press, c2009. -Access this resource online 		c2009
EBOOKS
24
Mark
  Implementing TQM in small and medium sized companies.
Asher, J M.
Letchworth : Technical Communications, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  q HD 62.15 A8  8 WEEK LOAN  AVAILABLE
25
Mark
  Improving library and information services through self-assessment : a guide for senior managers and
Evans, Margaret Kinnell.
London : Library Association, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  Z 678.85 E9  8 WEEK LOAN  AVAILABLE
26
Mark
  Increasing effectiveness : a guide to quality management.
Stone, John.
London : Falmer Press, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 58.9 S8  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 58.9 S8  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 58.9 S8  8 WEEK LOAN  AVAILABLE
27
Mark
  ISO 9000 quality systems handbook.
Hoyle, David.
Oxford : Butterworth-Heinemann, 2001.   		2001
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TS 156 H8  8 WEEK LOAN  AVAILABLE
28
Mark
  Jumping the queue : a total quality perspective.
Bull, Owen.
London : Hodder and Stoughton, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 BUL  UNTIL CLOSING  ASK at the Reading Room
29
Mark
  Leadership of customer-driven TQM : a handbook for managers.
Nicholls, J.
Letchworth : Technical Communications, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  q HD 62.15 N6  8 WEEK LOAN  AVAILABLE
30
Mark
  The lean extended enterprise : moving beyond the four walls to value stream excellence
Burton, Terence T., 1950-
Boca Raton, Fla : J. Ross, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 B9  8 WEEK LOAN  AVAILABLE
31
Mark
  Making quality critical : new perspectives on organizational change

London : Routledge, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 M2  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 M2  8 WEEK LOAN  AVAILABLE
32
Mark
  Making TQM work.
Sadgrove, Kit.
London : Kogan Page, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 SAD  UNTIL CLOSING  ASK at the Reading Room
33
Mark
  Management and control of quality.
Tapiero, Charles S.
London : Chapman and Hall, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 T1  8 WEEK LOAN  AVAILABLE
34
Mark
  The management and control of quality
Evans, James Robert, 1950-
Cincinnati, Ohio : South-Western, 2002.   		2002
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TS 156 E9  8 WEEK LOAN  AVAILABLE
35
Mark
  The management and control of quality
Evans, James Robert, 1950-
Mason, Ohio : Thompson South-Western, c2008.   		c2008
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  TS 156 E9  4 WEEK LOAN  AVAILABLE
 BJL Reading Room 1st floor HDC  TS 156 E9  4 WEEK LOAN  AVAILABLE
36
Mark
  Management of new technologies for global competitiveness.
Madu, Christian N.
London : Quorum Books, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 MAD  UNTIL CLOSING  ASK at the Reading Room
37
Mark
  Managing and improving service quality and delivery.
Randall, L.
Letchworth : Technical Communications, 1992.   		1992
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  q HD 62.15 R1  8 WEEK LOAN  AVAILABLE
38
Mark
  Managing quality.
Bell, Desmond.
Oxford : Butterworth/Heinemann, 1997.   		1997
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 BEL  UNTIL CLOSING  ASK at the Reading Room
39
Mark
  Managing quality

Malden, MA : Blackwell Publishers, 1999.   		1999
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 DAL  UNTIL CLOSING  ASK at the Reading Room
40
Mark
  Managing quality

Malden, Mass. : Blackwell Pub., 2007.   		2007
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TA 190 M2  8 WEEK LOAN  AVAILABLE
 BJL 3rd Floor  TA 190 M2  8 WEEK LOAN  AVAILABLE
41
Mark
  Managing quality in higher education : an international perspective on institutional assessment and
Brennan, John, 1947-
Buckingham : Open University Press, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  LB 2331.62 B8  8 WEEK LOAN  AVAILABLE
42
Mark
  Managing quality in schools : effective strategies for quality-based school improvement.
West-Burnham, John, 1946-
London : Pitman, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  LB 2901 W5  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  LB 2901 W5  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  LB 2901 W5  8 WEEK LOAN  AVAILABLE
43
Mark
  Managing quality managerial and critical perspectives
Kelemen, Mihaela, 1968-
London : SAGE, 2003. -Access this resource online 		2003
EBOOKS
44
Mark
  Managing with total quality management : theory and practice

Basingstoke : Macmillan, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 M2  8 WEEK LOAN  AVAILABLE
 BJL 5th Floor  HD 62.15 M2  8 WEEK LOAN  AVAILABLE
45
Mark
  Measuring service quality : practical guidelines.
Ovretveit, John, 1954-
Letchworth : Technical Communications, 1993.   		1993
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  q HD 62.15 O9  8 WEEK LOAN  AVAILABLE
46
Mark
  Operations excellence smart solutions for business success

Basingstoke : Palgrave Macmillan, 2008. -Access this resource online 		2008
EBOOKS
47
Mark
  Principles of total quality
Swift, J. A.
Boca Raton, Fla. : St. Lucie Press, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 62.15 S9  8 WEEK LOAN  AVAILABLE
48
Mark
  Production and operations management : total quality and responsiveness
Noori, Hamid.
New York : McGraw-Hill, 1995.   		1995
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 3rd Floor  TS 155 N8  8 WEEK LOAN  AVAILABLE
49
Mark
  The quality 50 : a guide to 8 gurus, 7 tools, 7 wastes, 6 new tools, 20 techniques, 2 systems.
Bicheno, John.
Buckingham : PICSIE, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.562 BIC  UNTIL CLOSING  ASK at the Reading Room
50
Mark
  The quality 60 : a guide for service and manufacturing
Bicheno, John.
Buckingham : PICSIE Books, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 62.15 B5  4 WEEK LOAN  AVAILABLE
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