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KDL CLASSMARKS (1-2 of 2)
658.812 Hay
1
Mark
  Measuring customer satisfaction : survey design, use, and statistical analysis methods.
Hayes, Bob E., 1963-
Milwaukee, Wis. : ASQ Quality Press, 1997.   		1997
BOOK
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 BJL Teaching Reserve  658.812 HAY  UNTIL CLOSING  ASK at the Reading Room
2
Mark
  Managing customer service
Hayes, Jenny.
Aldershot : Gower, 1998.   		1998
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HAY  UNTIL CLOSING  ASK at the Reading Room
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