LEADER 00000nam 2200193 a 4500 001 0130826650 007 t 008 020130s2000 xxua rb 001 eng 020 0130826650 040 CURLLC 100 1 Harris, Elaine K. 245 10 Customer service :|ba practical approach. 250 2nd ed. 260 Upper Saddle River, N.J. :|bPrentice Hall,|c2000. 300 148p. 650 0 Customer services.
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