LEADER 00000nam  2200193 a 4500 
001    0130826650 
007    t  
008    020130s2000    xxua    rb    001   eng   
020    0130826650 
040    CURLLC 
100 1  Harris, Elaine K. 
245 10 Customer service :|ba practical approach. 
250    2nd ed. 
260    Upper Saddle River, N.J. :|bPrentice Hall,|c2000. 
300    148p. 
650  0 Customer services. 
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  658.812 HAR  4 WEEK LOAN  AVAILABLE