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TITLE
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BJL CLASSMARK
KDL CLASSMARK
PERIODICAL TITLE
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BJL, Hull
KDL, Scarborough
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Record:
Author
Shaw, Colin, 1958-
Title
The DNA of customer experience : how emotions drive value / Colin Shaw.
Publication Info
Basingstoke : Palgrave Macmillan, 2007.
Location/Availability
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LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
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Descript
166p.
ISBN
9780230500006 (hbk.)
0230500005 (hbk.)
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Author
Shaw, Colin, 1958-
Subject
Customer relations.
Emotions.
Descript
166p.
ISBN
9780230500006 (hbk.)
0230500005 (hbk.)
Author
Shaw, Colin, 1958-
Subject
Customer relations.
Emotions.
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 S5
8 WEEK LOAN
AVAILABLE
Subject
Customer relations.
Emotions.
Descript
166p.
ISBN
9780230500006 (hbk.)
0230500005 (hbk.)
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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Persistent link to this item
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