LEADER 00000nam 2200205 a 4500 001 0471382582 007 t 008 000719s2000 xxu r 000 eng d 020 0471382582 040 BDS 100 1 Sterne, Jim,|d1955- 245 10 Customer service on the Internet :|bbuilding relationships, increasing loyalty, and staying competitive. 250 2nd ed. 260 New York :|bWiley,|c2000. 300 351p. 650 0 Customer services|xData processing. 650 0 Internet.
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