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Author Sterne, Jim, 1955-
Title Customer service on the Internet : building relationships, increasing loyalty, and staying competitive.
Publication Info New York : Wiley, 2000.
Edition 2nd ed.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  658.81202854678 STE  4 WEEK LOAN  AVAILABLE

Descript 351p.
Edition 2nd ed.
ISBN 0471382582
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Author Sterne, Jim, 1955-
Subject Customer services -- Data processing.
Internet.
Descript 351p.
Edition 2nd ed.
ISBN 0471382582
Author Sterne, Jim, 1955-
Subject Customer services -- Data processing.
Internet.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room Mezzanine  658.81202854678 STE  4 WEEK LOAN  AVAILABLE

Subject Customer services -- Data processing.
Internet.
Descript 351p.
ISBN 0471382582

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