LEADER 00000nam 2200205 a 4500
001 0471382582
007 t
008 000719s2000 xxu r 000 eng d
020 0471382582
040 BDS
100 1 Sterne, Jim,|d1955-
245 10 Customer service on the Internet :|bbuilding relationships,
increasing loyalty, and staying competitive.
250 2nd ed.
260 New York :|bWiley,|c2000.
300 351p.
650 0 Customer services|xData processing.
650 0 Internet.
|