LEADER 00000nam 2200217 a 4500
001 0702161241
003 UkHlHU
007 t
008 000
020 0702161241
040 UkHlHU
050 4 HF 5415.5 C9
245 00 Customer relationship management & customer service /
|cAnnekie Brink, Adele Berndt, editors.
260 Lansdowne, South Africa :|bJuta Academic,|c2004.
300 204p.
650 0 Customer relations.
650 0 Customer services|xManagement.
700 1 Brink, Annekie.
700 1 Berndt, Adele.
|