Descript |
464 pages : illustrations (colour) |
Content |
text |
|
still image |
Media |
unmediated |
Carrier |
volume |
Edition |
Twelfth edition. |
|
Global edition. |
Contents |
1. A Framework for Interpersonal Skill Development 2. Understanding Individual Differences 3. Building Self-Esteem and Self-Confidence 4. Interpersonal Communication 5. Interpersonal Skills for the Digital World 6. Developing Teamwork Skills 7. Group Problem Solving and Decision Making 8. Cross-Cultural Relations and Diversity 9. Resolving Conflicts with Others 10. Becoming an Effective Leader 11. Motivating Others 12. Helping Others Develop and Grow 13. Positive Political Skills 14. Customer Satisfaction Skills 15. Enhancing Ethical Behavior 16. Stress Management and Personal Productivity 17. Job Search and Career Management Skills |
Note |
2 concurrent users. UkHlHU |
ISBN |
9781292067223 (e-book) |
|
9781292059365 (pbk.) |
|