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Author Newell, Frederick, 1926-
Title Why CRM doesn't work : how to win by letting customers manage the relationship.
Publication Info Princeton, N.J. : Bloomberg Press, c2003.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 N5  8 WEEK LOAN  AVAILABLE

Descript 263p.
ISBN 1576601323
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Author Newell, Frederick, 1926-
Subject Customer relations -- Management.
Descript 263p.
ISBN 1576601323
Author Newell, Frederick, 1926-
Subject Customer relations -- Management.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 N5  8 WEEK LOAN  AVAILABLE

Subject Customer relations -- Management.
Descript 263p.
ISBN 1576601323

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