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BJL CLASSMARK
KDL CLASSMARK
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Author
Zeithaml, Valarie A.
Title
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Publication Info
New York : Free Press, 1990.
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LOCATION
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LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 Z4
8 WEEK LOAN
AVAILABLE
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Descript
226p.
ISBN
0029357012
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Author
Zeithaml, Valarie A.
Subject
Customer services.
Service industries -- Quality control -- Mathematical models.
Alt author
Parasuraman, A.
Berry, Leonard L., 1942-
Descript
226p.
ISBN
0029357012
Author
Zeithaml, Valarie A.
Subject
Customer services.
Service industries -- Quality control -- Mathematical models.
Alt author
Parasuraman, A.
Berry, Leonard L., 1942-
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 Z4
8 WEEK LOAN
AVAILABLE
Subject
Customer services.
Service industries -- Quality control -- Mathematical models.
Descript
226p.
Alt author
Parasuraman, A.
Berry, Leonard L., 1942-
ISBN
0029357012
Persistent link to this item
Click link and copy URL from browser navigation toolbar
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