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Author Ang Kok Wah, John.
Title A training perspective of the total quality approach to service excellence : a look into the service quality training programme.
Publication Info 1995.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Basement b  T/H 1995 M.A. A5  UNTIL CLOSING  ASK at the Reading Room

Descript 76 leaves.
Note A second copy of this thesis is held in the department.
Click on the terms below to find similar items in the catalogue
Author Ang Kok Wah, John.
Series University of Hull. Theses. Education
Alt author University of Hull.
Descript 76 leaves.
Note A second copy of this thesis is held in the department.
Author Ang Kok Wah, John.
Series University of Hull. Theses. Education
Alt author University of Hull.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Basement b  T/H 1995 M.A. A5  UNTIL CLOSING  ASK at the Reading Room

Descript 76 leaves.
Note A second copy of this thesis is held in the department.
Alt author University of Hull.

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