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AUTHORS (1-2 of 2)
Armistead Colin
1
Mark
  The future of services management.
Armistead, Colin.
London : Kogan Page, 1994.   		1994
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 38 A7  8 WEEK LOAN  AVAILABLE
2
Mark
  Managing business processes : BPR and beyond

Chichester : Wiley, 1996.   		1996
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HD 58.87 M2  8 WEEK LOAN  AVAILABLE
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