LEADER 00000nam  2200445 a 4500 
001    AH21627039 
003    StDuBDS 
005    20140624042942.0 
007    cr|||||||||||| 
008    120126s2012    caua   fs     000 0 eng|d 
020    9781118181140 (e-book) 
020    9781118107744 (pbk.)  
020    9781118181140 (ebook)   
020    9781118181157 (ebook)   
020    9781118181164 (ebook) 
040    StDuBDS|cStDuBDS|dStDuBDSZ|dUkPrAHLS 
050  0 HD66|b.B445 2012 
082 04 658.456|223 
100 1  Bens, Ingrid. 
245 10 Facilitating with ease! :|bcore skills for facilitators, 
       team leaders and members, managers, consultants, and 
       trainers /|cIngrid Bens. 
250    New and rev. [ed.], 3rd ed. 
260    San Francisco, Calif. :|bJossey-Bass,|cc2012. 
300    x, 237 p. :|bill. 
500    Previous ed.: 2000. 
505 0  Introduction Chapter 1 Understanding Facilitation What Is 
       Facilitation? What Does a Facilitator Do? What Do 
       Facilitators Believe? What Are Typical Facilitator 
       Assignments? Differentiating Between Process and Content 
       Facilitation Tools Core Practices Overview What Does 
       Neutral Mean? How Assertive Can a Facilitator Be? The 
       Language of Facilitation Conversation Structures Starting 
       a Facilitation During a Facilitation Ending a Facilitation
       The Rules of Wording Effective Note Taking Focus on 
       Questions Best and Worst Facilitation Practices Chapter 2 
       Who Can Facilitate? When to Use an Internal Facilitator 
       When to Use an External Facilitator When Leaders 
       Facilitate Facilitation Strategies for Leaders Best and 
       Worst Facilitation Practices for Leaders Facilitation as a
       Leadership Style Additional Role Challenges Chapter 3 
       Facilitation Stages 1. Assessment and Design 2. Feedback 
       and Refinement 3. Final Preparation 4. Starting a 
       Facilitation 5. During a Facilitation 6. Ending a 
       Facilitation 7. Following Up on a Facilitation Seeking 
       Feedback on Your Facilitation Chapter 4 Knowing Your 
       Participants Conducting an Assessment Group Assessment 
       Survey Comparing Groups to Teams Understanding Team Stages
       Forming The Honeymoon Phase Storming The Potential Death 
       of the Team Norming The Turning Point Performing The 
       Ultimate Team Growth Stage Adjourning The Final Stage 
       Facilitation Strategies Chart Team Effectiveness Survey 
       Chapter 5 Creating Participation Creating the Conditions 
       for Full Participation Removing the Blocks to 
       Participation High-Participation Techniques Group 
       Participation Survey Encouraging Effective Meeting 
       Behaviors Group Behaviors Handout Peer Review Peer Review 
       Worksheet Chapter 6 Effective Decision Making Know the 
       Four Types of Conversations The Four Levels of Empowerment
       Clarifying the Four Empowerment Levels Shifting Decision-
       Making Paradigms The Decision-Making Options Decision 
       Options Chart The Importance of Consensus Things to Watch 
       for in Decision Making Effective Decision-Making Behaviors
       Steps in the Systematic Consensus-Building Process 
       Consensus-Building Worksheet Symptoms, Causes and Cures of
       Poor Decisions Decision Process Survey Chapter 7 
       Facilitating Conflict Comparing Arguments and Debates 
       Steps in Managing Conflict The Five Conflict Options 
       Conflict Management Norms Giving and Receiving Feedback 
       Making Interventions Wording an Intervention Dealing with 
       Resistance The Right Approach Common Conflict Dilemmas The
       Collaborative Conflict Management Process Interpersonal 
       Conflict Worksheet Group Conflict Checklist Conflict 
       Observation Sheet Conflict Effectiveness Survey Chapter 8 
       Meeting Management Meetings That Work Our Meetings Are 
       Terrible! The Fundamentals of Meeting Management Sample 
       Process Check Survey Sample Exit Survey Meeting 
       Effectiveness Survey Facilitating Virtual Meetings Chapter
       9 Process Tools for Facilitators Visioning Sequential 
       Questioning S.W.O.T. S.O.A.R. Facilitative Listening 
       Gallery Walk Brainstorming Written Brainstorming 
       Starbursting Affinity Diagrams Multi-Voting Gap Analysis 
       Force-Field Analysis Root-Cause Analysis The Five Whys 
       Multi-Voting Decision Grids Needs and Offers Dialogue 
       Constructive Controversy Exit Surveys Survey Feedback 
       Systematic Problem Solving Systematic Problem Solving 
       Worksheets Troubleshooting Troubleshooting Worksheet 
       Chapter 10 Process Designs Introduction to the Sample 
       Agendas Sample Design 1 Creating a Mission Statement and 
       Objectives Sample Design 2 Work Planning, Roles, and 
       Responsibilities Sample Design 3 Priority Setting/Cutback 
       Planning Sample Design 4 Inter-Group Negotiation Sample 
       Design 5 Finding and Solving Problems Sample Design 6 Core
       Program Development Sample Design 7 Survey Feedback/Issue 
       Census Sample Design 8 New Leader Integration Sample 
       Design 9 Transition Planning Sample Design 10 Process 
       Improvement Sample Design 11 Project Retrospective Sample 
       Design 12 Team Adjournment Session Planning Worksheet 
       About the Author Acknowledgments Additional Resources 
506 1  400 annual accesses.|5UkHlHU 
650  0 Group facilitation. 
650  0 Business meetings. 
650  0 Teams in the workplace. 
856 40 |uhttp://www.vlebooks.com/vleweb/product/
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