LEADER 00000nam 2200445 a 4500
001 AH21627039
003 StDuBDS
005 20140624042942.0
007 cr||||||||||||
008 120126s2012 caua fs 000 0 eng|d
020 9781118181140|q(e-book)
020 9781118107744|q(pbk.)
020 9781118181140|q(ebook)
020 9781118181157|q(ebook)
020 9781118181164|q(ebook)
040 StDuBDS|cStDuBDS|dStDuBDSZ|dUkPrAHLS
050 0 HD66|b.B445 2012
082 04 658.456|223
100 1 Bens, Ingrid.
245 10 Facilitating with ease! :|bcore skills for facilitators,
team leaders and members, managers, consultants, and
trainers /|cIngrid Bens.
250 New and rev. [ed.], 3rd ed.
260 San Francisco, Calif. :|bJossey-Bass,|cc2012.
300 x, 237 p. :|bill.
500 Previous ed.: 2000.
505 0 Introduction Chapter 1 Understanding Facilitation What Is
Facilitation? What Does a Facilitator Do? What Do
Facilitators Believe? What Are Typical Facilitator
Assignments? Differentiating Between Process and Content
Facilitation Tools Core Practices Overview What Does
Neutral Mean? How Assertive Can a Facilitator Be? The
Language of Facilitation Conversation Structures Starting
a Facilitation During a Facilitation Ending a Facilitation
The Rules of Wording Effective Note Taking Focus on
Questions Best and Worst Facilitation Practices Chapter 2
Who Can Facilitate? When to Use an Internal Facilitator
When to Use an External Facilitator When Leaders
Facilitate Facilitation Strategies for Leaders Best and
Worst Facilitation Practices for Leaders Facilitation as a
Leadership Style Additional Role Challenges Chapter 3
Facilitation Stages 1. Assessment and Design 2. Feedback
and Refinement 3. Final Preparation 4. Starting a
Facilitation 5. During a Facilitation 6. Ending a
Facilitation 7. Following Up on a Facilitation Seeking
Feedback on Your Facilitation Chapter 4 Knowing Your
Participants Conducting an Assessment Group Assessment
Survey Comparing Groups to Teams Understanding Team Stages
Forming The Honeymoon Phase Storming The Potential Death
of the Team Norming The Turning Point Performing The
Ultimate Team Growth Stage Adjourning The Final Stage
Facilitation Strategies Chart Team Effectiveness Survey
Chapter 5 Creating Participation Creating the Conditions
for Full Participation Removing the Blocks to
Participation High-Participation Techniques Group
Participation Survey Encouraging Effective Meeting
Behaviors Group Behaviors Handout Peer Review Peer Review
Worksheet Chapter 6 Effective Decision Making Know the
Four Types of Conversations The Four Levels of Empowerment
Clarifying the Four Empowerment Levels Shifting Decision-
Making Paradigms The Decision-Making Options Decision
Options Chart The Importance of Consensus Things to Watch
for in Decision Making Effective Decision-Making Behaviors
Steps in the Systematic Consensus-Building Process
Consensus-Building Worksheet Symptoms, Causes and Cures of
Poor Decisions Decision Process Survey Chapter 7
Facilitating Conflict Comparing Arguments and Debates
Steps in Managing Conflict The Five Conflict Options
Conflict Management Norms Giving and Receiving Feedback
Making Interventions Wording an Intervention Dealing with
Resistance The Right Approach Common Conflict Dilemmas The
Collaborative Conflict Management Process Interpersonal
Conflict Worksheet Group Conflict Checklist Conflict
Observation Sheet Conflict Effectiveness Survey Chapter 8
Meeting Management Meetings That Work Our Meetings Are
Terrible! The Fundamentals of Meeting Management Sample
Process Check Survey Sample Exit Survey Meeting
Effectiveness Survey Facilitating Virtual Meetings Chapter
9 Process Tools for Facilitators Visioning Sequential
Questioning S.W.O.T. S.O.A.R. Facilitative Listening
Gallery Walk Brainstorming Written Brainstorming
Starbursting Affinity Diagrams Multi-Voting Gap Analysis
Force-Field Analysis Root-Cause Analysis The Five Whys
Multi-Voting Decision Grids Needs and Offers Dialogue
Constructive Controversy Exit Surveys Survey Feedback
Systematic Problem Solving Systematic Problem Solving
Worksheets Troubleshooting Troubleshooting Worksheet
Chapter 10 Process Designs Introduction to the Sample
Agendas Sample Design 1 Creating a Mission Statement and
Objectives Sample Design 2 Work Planning, Roles, and
Responsibilities Sample Design 3 Priority Setting/Cutback
Planning Sample Design 4 Inter-Group Negotiation Sample
Design 5 Finding and Solving Problems Sample Design 6 Core
Program Development Sample Design 7 Survey Feedback/Issue
Census Sample Design 8 New Leader Integration Sample
Design 9 Transition Planning Sample Design 10 Process
Improvement Sample Design 11 Project Retrospective Sample
Design 12 Team Adjournment Session Planning Worksheet
About the Author Acknowledgments Additional Resources
Bibliography
506 1 400 annual accesses.|5UkHlHU
650 0 Group facilitation.
650 0 Business meetings.
650 0 Teams in the workplace.
856 40 |uhttps://www.vlebooks.com/vleweb/product/
openreader?id=Hull&isbn=9781118181140|zGo to ebook
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