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AUTHORS (1-6 of 6)
Bitner Mary Jo
1
Mark
  Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
Boston : Irwin/McGraw-Hill, 2000.   		2000
BOOK
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2
Mark
  Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
Boston, Mass. : McGraw-Hill, c2003.   		c2003
BOOK
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3
Mark
  Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
Boston, Mass. : McGraw-Hill/Irwin, 2003.   		2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Reading Room 1st floor HDC  HD 9980.5 Z4  4 WEEK LOAN  AVAILABLE
4
Mark
  Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
Boston, Mass. : McGraw-Hill, 2005.   		2005
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
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5
Mark
  Services marketing : integrating customer focus across the firm.

London : McGraw-Hill Higher Education, c2012.   		c2012
BOOK
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6
Mark
  Services marketing : integrating customer focus across the firm
Wilson, Alan, author.
Maidenhead, Berkshire : McGraw Hill Education, [2016]   		2016
BOOK
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