LEADER 00000nam 2200241 a 4500
001 0071364145
007 t
008 040804s2001 ny a r 001 eng
020 0071364145
040 CURLLC
050 4 HF 5415 R6
100 1 Robinette, Scott.
245 10 Emotion marketing :|bthe Hallmark way of winning customers
for life /|cScott Robinette and Claire Brand ; with Vicki
Lenz.
260 New York :|bMcGraw-Hill,|cc2001.
300 247p.
650 0 Marketing.
650 0 Customer relations.
650 0 Consumer satisfaction.
700 1 Brand, Claire.
700 1 Lenz, Vicki.
|