Library
Your session will expire automatically in
0
seconds.
Continue session
End session now
SearchType
TITLE
KEYWORD
AUTHOR
SUBJECT
BJL CLASSMARK
KDL CLASSMARK
PERIODICAL TITLE
ISN
RESOURCE NAME
RESOURCE SUBJECT
Search
Search Scope
BJL, Hull
KDL, Scarborough
All Libraries
Limit search to available items
Record:
Author
Buchanan, Richard W.
Title
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan.
Add. title
The enemy within
Publication Info
Sydney ; London : McGraw-Hill, 2002.
Edition
2nd ed.
Location/Availability
More Details
Full Record
Web View
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
Persistent link to this item
Click link and copy URL from browser navigation toolbar
Descript
288p.
Edition
2nd ed.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
Click on the terms below to find similar items in the catalogue
Author
Buchanan, Richard W.
Subject
Customer relations.
Consumer satisfaction.
Add. title
The enemy within
Descript
288p.
Edition
2nd ed.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
Author
Buchanan, Richard W.
Subject
Customer relations.
Consumer satisfaction.
Add. title
The enemy within
LOCATION
SHELVED AT
LOAN TYPE
STATUS
BJL 5th Floor
HF 5415.5 B9
8 WEEK LOAN
AVAILABLE
Subject
Customer relations.
Consumer satisfaction.
Descript
288p.
Note
Previous ed.: published as The enemy within.
Copy and Version Identification Note
Signed by the author.
ISBN
0074709305 (pbk.)
Persistent link to this item
Click link and copy URL from browser navigation toolbar
Links and services for this item:
Persistent link to this item
Click link and copy URL from browser navigation toolbar