LEADER 00000nam 2200193 a 4500
001 0324202652
007 t
008 041001s2004 xxu r 000 eng d
020 0324202652
040 CURLBL
050 4 HF 5415.5 B9
100 1 Büschken, Joachim,|d1964-
245 14 Higher profits through customer lock-in :|ba roadmap /
|cJoachim Büschken.
260 Cincinnati, Ohio :|bSouth-Western,|c2004.
300 199p.
650 0 Customer relations.
|