LEADER 00000nam 2200193 a 4500 001 0324202652 007 t 008 041001s2004 xxu r 000 eng d 020 0324202652 040 CURLBL 050 4 HF 5415.5 B9 100 1 Büschken, Joachim,|d1964- 245 14 Higher profits through customer lock-in :|ba roadmap / |cJoachim Büschken. 260 Cincinnati, Ohio :|bSouth-Western,|c2004. 300 199p. 650 0 Customer relations.
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