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Author Hayes, Jenny.
Title Managing customer service / Jenny Hayes and Frances Dredge.
Publication Info Aldershot : Gower, 1998.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HAY  UNTIL CLOSING  ASK at the Reading Room
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Descript 169p.
ISBN 0566080052
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Author Hayes, Jenny.
Subject Customer services -- Management.
Alt author Dredge, Frances.
Descript 169p.
ISBN 0566080052
Author Hayes, Jenny.
Subject Customer services -- Management.
Alt author Dredge, Frances.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL Teaching Reserve  658.812 HAY  UNTIL CLOSING  ASK at the Reading Room

Subject Customer services -- Management.
Descript 169p.
Alt author Dredge, Frances.
ISBN 0566080052
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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