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Author Finnegan, David Jesse.
Title Implementing CRM : from technology to knowledge / David Jesse Finnegan, Leslie P. Willcocks.
Publication Info Chichester : Wiley, c2007.


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Descript 327p.
ISBN 0470065265
9780470065266 (pbk.)
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Author Finnegan, David Jesse.
Series Wiley series in information systems
Subject Customer relations -- Management.
Customer service
Alt author Willcocks, Leslie P.
Descript 327p.
ISBN 0470065265
9780470065266 (pbk.)
Author Finnegan, David Jesse.
Series Wiley series in information systems
Subject Customer relations -- Management.
Customer service
Alt author Willcocks, Leslie P.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 F5  8 WEEK LOAN  AVAILABLE

Subject Customer relations -- Management.
Customer service
Descript 327p.
Alt author Willcocks, Leslie P.
ISBN 0470065265
9780470065266 (pbk.)
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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