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008 120813s2013 caua fs 001 0 eng|d
020 9781118284285|q(e-book)
040 StDuBDS|cStDuBDS|dStDuBDSZ|dUkPrAHLS
050 4 RA418.5.T73
082 04 362.1|223
100 1 Dreachslin, Janice L.
245 10 Diversity and cultural competence in health care
|h[electronic resource] :|ba systems approach /|cJanice L.
Dreachslin, M. Jean Gilbert, Beverly Malone.
260 San Francisco :|bJossey-Bass,|c[2013]
300 xix, 457 pages :|billustrations (colour)
505 0 Figures and Tables ix Preface xi Acknowledgments xv The
Authors xvii PART ONE THE DIVERSITY IMPERATIVE 1 Chapter 1
Systems Approach to Cultural Competence 3 Dimensions of
Diversity 7 Health Care Diversity Challenges 19 Health
Care Disparities in the United States 20 Changing the US
Health Care System 21 Systems Approach in the Health Care
Delivery Organization 26 The Importance of Leadership 27
Summary 28 Review Questions and Activities 29 Chapter 2
Systematic Attention to Health Care Disparities 35 What
Are Health Care Disparities? 36 Race and Ethnic
Disparities in Health Status 37 Disparities Across Other
Diversity Dimensions: Gender, Sexual Orientation, the
Elderly 49 Stakeholder Attention to Health Care
Disparities 56 Systematic Strategies for Reducing Health
Care Disparities 60 Summary 65 Review Questions and
Activities 66 Chapter 3 Workforce Demographics 75 Trends
in the US Labor Force 76 Diversity and the Health
Professions 81 Drivers of Disparities in the Health
Professions 83 Checklist of Recommended Organizational-
Level Actions 90 Workforce Diversity Challenges 96 Summary
100 Review Questions and Activities 101 PART TWO THE
DEVELOPMENT OF CULTURAL COMPETENCE 105 Chapter 4
Foundations for Cultural Competence in Health Care 107
What Is Cultural Competence in Health Care? 109 Long
Journey Toward Cultural Competence 119 Cultural Competence
and the Health Care Provider Organization 126 Cultural
Competence and the Multicultural Health Care Workforce 133
Summary 138 Review Questions and Activities 139 Chapter 5
Hallmarks of Cultural Competence in Health Care
Professionals 143 Personal Journey of Cultural Competence
145 Framework for Role Development 153 Journey of Self-
Discovery 156 Summary 167 Review Questions and Activities
168 Chapter 6 Training for Knowledge and Skills in
Culturally Competent Care for Diverse Populations 171
Eight Principles for Knowledge and Skills Training 173
Cultural Competence Knowledge and Skills for
Administrators and Directors 177 Cultural Competence
Training for Health Care Professionals in Direct Patient
Care 183 Cultural Competence Training for Support Staff
207 The Role of Assessment in Cultural Competence Training
208 Summary 211 Review Questions and Activities 212 PART
THREE CULTURAL COMPETENCE AND HEALTH CARE DELIVERY 219
Chapter 7 Cultural Competence in Health Care Encounters
221 Models from Transcultural Nursing 225 Giger-Davidhizar
Transcultural Assessment Model (GDTAM) 238 Being
Culturally Responsive 251 Summary 253 Review Questions and
Activities 254 Chapter 8 Language Access Services and
Crosscultural Communication 259 Language Use in the United
States 261 Language Differences in Health Care Encounters
262 Attitudes Toward Limited-English Speakers 266 Changing
Responses to Language Barriers in Health Care 268 An
Expanding Profession: The Health Care Interpreter 278
Translation in Written Health Care Communication 284
Communication Is More Than Words 286 Summary 290 Review
Questions and Activities 291 Chapter 9 Group Identity
Development and Health Care Delivery 299 Research
Highlights 301 Minority Status Group Identity Development
305 Majority Status Group Identity Development 313 Using
the Models 325 Summary 328 Review Questions and Activities
329 PART FOUR CULTURAL COMPETENCE AND THE HEALTH CARE
ORGANIZATION 333 Chapter 10 The Centrality of
Organizational Behavior 335 The Science of Organizational
Behavior 338 Organizations as Contexts for Behavior 339 OB
Research Highlights 341 Can Culturally Competent Health
Care Professionals "Go It Alone"? 350 Summary 356 Review
Questions and Activities 357 Chapter 11 The Business Case
and Best Demonstrated Practices 361 Evolution of the
Business Case 363 The Business Case for Cultural
Competence in Health Care 364 Workforce, HRM, and the
Business Case 373 Best Demonstrated Practices 376
Assessment and the Systems Approach 386 Benchmarking 389
Role of Metrics in the Systems Approach 390 Summary 397
Review Questions and Activities 399 Chapter 12 The Future
of Diversity and Cultural Competence in Health Care 405
Trends That Support Widespread Adoption of the Systems
Approach 406 The Sustainability Movement and the Systems
Approach 419 Change Management and Force Field Analysis:
Tools to Envision and Shape the Future 420 Summary 425
Review Questions and Activities 426 Glossary 429 Index 439
506 1 400 annual accesses.|5UkHlHU
650 0 Transcultural medical care|zUnited States.
650 0 Cultural pluralism|zUnited States.
700 1 Gilbert, M. Jean.
700 1 Malone, Beverly.
856 40 |uhttps://www.vlebooks.com/vleweb/product/
openreader?id=Hull&isbn=9781118284285|zGo to ebook
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