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AUTHORS (1-2 of 2)
Gustafsson Anders 1964 May 3
1
Mark
  Competing in a service economy : how to create a competitive advantage through service development a
Gustafsson, Anders, 1964 May 3-
San Francisco, Calif. : Jossey-Bass, c2003.   		c2003
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.5 G9  8 WEEK LOAN  AVAILABLE
2
Mark
  Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syst
Johnson, Michael David.
San Francisco : Jossey-Bass, 2000.   		2000
BOOK
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415.335 J6  8 WEEK LOAN  AVAILABLE
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