Start Over Please hold this item Export MARC Display Return To Browse
 
     
Limit search to available items
Record: Previous Record Next Record
Author Heskett, James L.
Title Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W.L. Hart.
Publication Info New York : Free Press, 1990.


LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 H5  8 WEEK LOAN  AVAILABLE

Descript 306p.
ISBN 0029146755
Click on the terms below to find similar items in the catalogue
Author Heskett, James L.
Subject Customer service.
Sales management.
Alt author Sasser, W. Earl.
Hart, Christopher W.L.
Descript 306p.
ISBN 0029146755
Author Heskett, James L.
Subject Customer service.
Sales management.
Alt author Sasser, W. Earl.
Hart, Christopher W.L.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5415 H5  8 WEEK LOAN  AVAILABLE

Subject Customer service.
Sales management.
Descript 306p.
Alt author Sasser, W. Earl.
Hart, Christopher W.L.
ISBN 0029146755

Links and services for this item: