LEADER 00000nam 2200229 a 4500
001 0029146755
003 UkHlHU
007 t
008 000
020 0029146755
040 UkHlHU
050 4 HF 5415 H5
100 1 Heskett, James L.
245 10 Service breakthroughs :|bchanging the rules of the game /
|cJames L. Heskett, W. Earl Sasser, Christopher W.L. Hart.
260 New York :|bFree Press,|c1990.
300 306p.
650 0 Customer service.
650 0 Sales management.
700 1 Sasser, W. Earl.
700 1 Hart, Christopher W.L.
|