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Author Fitzgerald, Lin.
Title Performance measurement in service industries : making it work / Lin Fitzgerald, Philip Moon.
Publication Info London : Chartered Institute of Management Accountants, 1996.


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 BJL 5th Floor  HF 5549.5 P35 F5  8 WEEK LOAN  AVAILABLE
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Descript 110p.
ISBN 1874784523
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Author Fitzgerald, Lin.
Subject Service industries -- Quality control.
Service industries -- Management.
Customer services -- Management.
Performance standards -- Management.
Industrial efficiency -- Management.
Alt author Moon, Philip.
Chartered Institute of Management Accountants.
Descript 110p.
ISBN 1874784523
Author Fitzgerald, Lin.
Subject Service industries -- Quality control.
Service industries -- Management.
Customer services -- Management.
Performance standards -- Management.
Industrial efficiency -- Management.
Alt author Moon, Philip.
Chartered Institute of Management Accountants.
LOCATION SHELVED AT LOAN TYPE STATUS
 BJL 5th Floor  HF 5549.5 P35 F5  8 WEEK LOAN  AVAILABLE

Subject Service industries -- Quality control.
Service industries -- Management.
Customer services -- Management.
Performance standards -- Management.
Industrial efficiency -- Management.
Descript 110p.
Alt author Moon, Philip.
Chartered Institute of Management Accountants.
ISBN 1874784523
Persistent link to this item
Click link and copy URL from browser navigation toolbar

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